Terms and Freight
Our goal is to ship orders the same day as the order is placed or on the first business day after order placement.
You will receive delivery confirmation when your order is shipped.
Shipments are sent by DHL in Sweden and a shipping fee of 50 SEK per shipment will de added.
For deliveries abroad, please contact us for shipping costs.
A fee of 250 SEK will be charged for any uncollected packages.
Exchanges & returns
According to Distance and Doorstep Sales Act (2005: 59), you have a 14 day right of withdrawal.
The product must be returned in its original condition i.e. unused and with an unbroken seal.
Always enclose the original packaging.
Return freight costs paid for by the buyer.
Complaints and repair
Should you receive a faulty or incorrectly suplied product, contact us as soon as possible, but no later than within 7 days.
Complaint and repair cost will be paid for by Vindarve.
Send any returns or complaints to:
Vindarve c/o Base of Trade AB
Hemvärnsgatan 15, 7th floor
SE-171 54 Solna,
NOTE! Always contact us at firstname.lastname@example.org before sending a return or claim.
We use 925 silver and sometimes silver darkens and oxidizes. This can be remedied with silver dip which is available from specialist retailers.
You should not use silver dip on jewelry with beads of pearls as this will ruin them. Please keep the jewelry in the accompanying box when not in use
Wipe the pendant with the polishing cloth provided after each use to keep it clean of makeup, skin oils, etc. Avoid sleeping with jewelry or wearing them during bathing, dishwashing or gardening.
Regular cleaning will help your jewelry maintain its luster longer.